Resetting Enpass to erase data or start over from scratch

    If Enpass is performing problematically and other troubleshooting measures don't resolve the issue, it is possible to reset the app and start over as if Enpass were new. Some other reasons you might reset Enpass include:

    • If you want to start over with new database.
    • To start from scratch if you forgot Master Password.
    • To start from scratch if you lost Enpass Keyfile.

    Enpass can be reset by either:

    • Erasing all your local Enpass data, including vaults and settings, while leaving intact the Enpass app and Enpass vaults stored in cloud accounts
    • Uninstalling Enpass, deleting all local Enpass data and remote Enpass vaults, then reinstalling Enpass

    As a privacy-first password manager, Enpass does not keep records of your data, and cannot recover lost Master Passwords or Keyfiles. If this security information is lost, your Enpass app must be reset by deleting all your local Enpass data and deleting your Primary Vault stored on a cloud account.

    Reset Enpass by erasing local Enpass data

    To erase your local Enpass data without uninstalling the app:

    1. Go to Settings > Advanced.
    2. Under the Reset Enpass heading, click the Erase Everything button.
    3. Enter your Master Password, and click Continue.
    4. Click OK on the warning alert.
    5. To also remove all Enpass backups from your device, select Remove all backups when the warning alert.

    To erase your local Enpass data without uninstalling the app:

    1. Go to Settings > Advanced.
    2. Find and tap Erase Everything.
    3. Tap Continue on the warning alert.
    4. Enter your Master Password, and then tap Continue.

    To erase your local Enpass data without uninstalling the app:

    1. Go to Settings > Advanced.
    2. Find and tap Erase Everything.
    3. Tap Continue on the warning alert.
    4. Enter your Master Password, and then tap Continue.

    Reset Enpass by uninstalling the app, and deleting all Enpass data

    Before deleting your data from Enpass, make sure, you perform "Sync Now" action from Settings > Vaults > Select the vault > Sync Now on your desktop. And on other devices, make sure their is no sync error.

    Step 1: Uninstall Enpass and delete all the data from the device

    If you originally downloaded Enpass from the Enpass.io website:

    1. Uninstall the Enpass app.
      • In Windows, from the Start Menu, right-click on Enpass, and select Uninstall.
      • On a Mac, find Enpass in your Applications folder and drag it to the Trash.
    2. Go to the Documents folder on your computer.
    3. Find and delete the Enpass folder.
    4. Restart your computer.
    5. Visit enpass.io/downloads to download and install the latest version of Enpass.

    If you chose a data location other than Documents when originally setting up Enpass, you'll need to look there for the Enpass folder to delete.

     

    If you originally installed Enpass from the Microsoft App Store:

    1. Click your computer’s Start menu and type "Enpass".
    2. When Enpass is highlighted in the search results, select Uninstall from list of actions provided.
    3. When Enpass is in uninstalled, your data is deleted automatically.
    4. Restart your computer.
    5. Find Enpass in the Microsoft App Store to install the latest version and start fresh.

     

    If you originally installed Enpass from the Mac App Store:

    1. Visit Apple support to uninstall app on your Mac external to learn how to uninstall apps you downloaded from the App Store.
      or
      Remove Enpass data from Users/<home-folder>/Library/Containers/Enpass.
      or
      Remove Enpass data from Users/<home-folder>/Library/Containers//in.sinew.Enpass-Desktop.
    2. Find Enpass in the Mac App Store to install the latest version and start fresh.

    To unstinall apps from an iOS device, please visit Apple support external for instructions.

    After uninstalling, open the App Store app, and search for Enpass to install it again.

    There are multiple methods for uninstalling apps from an Android device, depending its the make and model.

    To uninstall Enpass from an Android device:

    1. Open the Google Play Store app.
    2. At the top-right corner, tap your Profile icon.
    3. Go to Manage apps and devices > Manage.
    4. Find and tap on the Enpass app, then tap the Uninstall button.

    After uninstalling, restart your device, return to the Play Store app, and search for Enpass to install it again.

    Step 2: Remove data from third-party cloud account

    If you have synced your Enpass vault with third-party cloud account, you need to delete your Enpass data in that account as well.

    To delete your data from third-party cloud account:

    Dropbox:

    1. Login to Dropbox from your desktop browser or mobile Dropbox app.
    2. In the Apps folder, find and delete the Enpass folder.

     

    OneDrive:

    1. Login to OneDrive from your desktop browser or mobile OneDrive app.
    2. Go to My Files (or just Files on mobile).
    3. In the Apps folder, find and delete the Enpass folder.

     

    Google Drive:

    1. Login to drive.google.com from a browser.
    2. Click the to Settings icon settings in the top-right corner.
    3. Select Manage Apps in the sidebar of the Settings overlay, and find Enpass.
    4. Click the Options menu, and select Delete hidden app data.


    iCloud:

    There is no direct way to delete Enpass data from iCloud.

    Instead, when you try to set up a new Enpass vault using iCloud:

    1. Enpass will ask for the Master Password of your existing database on iCloud.
    2. Enter an incorrect Master Password three times.
    3. When the Help button appears, select the option to overwrite data on iCloud with a new database.

     

    Need more help?

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